Susana was early at not 1 but 2 rocketships (Airbnb & Loom). At Loom, she built their customer experience (CX) team from scratch. These days, she advises founders on building CX functions.
How the 1st customer-facing employee @ Loom…
Susana was early at not 1 but 2 rocketships (Airbnb & Loom). At Loom, she built their customer experience (CX) team from scratch. These days, she advises founders on building CX functions.