Want a job at n8n? Start by showing up in the forums 😉 [Inside Scoop 🍨: 🎧 Ep. #2]
Why the Head of Support Engineering cares more about your community contributions than your resume. Support engineers and community engineers, reach out for an intro 🤝 (link at the bottom).
Welcome back to The Inside Scoop 🍨 — real talk with the hiring managers you actually want to work for.
This week’s episode features Gualter Augusto, Head of Support Engineering at n8n — the open-source automation tool that recently raised its €90M Series B.
He joined in late 2024, scaled the team 3x, and is still managing to keep things thoughtful, human, and high-performing.
We got the inside scoop on exactly how to stand out when applying to n8n, why showing up in the community matters more than polishing your resume, and his specific advice for landing a role on his team.
Read to the end for Gualter's top tips for getting hired at n8n.
Listen on 🎧
The secret to getting noticed by n8n
Here's what we learned: the best candidates usually show up before they apply.
They're already in the community forums helping people, sharing workflows, and asking thoughtful questions. Some even make it to in-person meetups.
"The best candidates are already helping in our community forums. That speaks louder than a resume ever could."
This completely changes how Gualter evaluates people. Instead of polished resumes and rehearsed interview answers, he gets to see how people actually think and work.
Are they helpful? Do they ask good questions? Can they explain complex ideas clearly?
The person helping a stranger troubleshoot their workflow at 11 PM on a Tuesday? That's probably a great hire.
What n8n's culture actually looks like (and why it matters for your application)
The team is remote-first, async by default, and allergic to meetings without agendas. There's real ownership here — even the most junior hires end up leading entire projects. No micromanagement, no babysitting 😅
What's interesting is how productive they are remotely. Gualter mentioned that when they meet in person, productivity actually declines because everyone gets along so well and just wants to hang out.
If you love remote-first environments and want to work somewhere that actually trusts you to own your work, this is worth paying attention to.
Scaling support 3x (without burnout)
When Gualter joined n8n in December 2024, the Support team was just four people. Now it's twelve, spread across Europe and the U.S., and somehow, they're not drowning in chaos.
What struck us during our conversation was how intentional Gualter is about this. As Head of Support, he's not just chasing faster response times or higher ticket volumes.
He's thinking about the long game — how do you scale without breaking people?
His approach is pretty simple. He checks in with his team constantly, ensuring they have room to breathe and actually own their work, rather than just grinding through tickets.
"I'm always asking if people need time away from the queue. Even if it's inconvenient, I care more about their state of mind."
This tells you something important about what kind of manager he is and what kind of workplace n8n is building.
Gualter's top tips for getting hired at n8n
Here's the actionable tips.
This is what Gualter actually looks for when hiring and how you can position yourself as the ideal candidate:
What will make you stand out
Show ownership mindset: In your application and interviews, share examples of times you identified problems and took initiative to solve them.
Prove you're a team player: Share specific examples of how you've helped colleagues or made remote collaboration easier. Show you understand what it takes to empower others and work effectively in async environments.
Demonstrate curiosity over credentials: Don't worry if you don't have the "perfect" background. Focus on showing your growth mindset and resilience.
"I've hired people with no tech background who are now software engineers. It's about curiosity and resilience, not titles."
Express genuine product interest: Before applying, spend time with n8n's platform. Come prepared with ideas for workflows you'd want to automate or problems you think it could solve. If you can't think of a single use case, this probably isn't the right fit.
Resume tips that actually matter
Tailor it — no generic PDFs. Show you understand what n8n does and why you want to work there specifically.
Show real impact with metrics — "Cut response time from 6 hours to 2 hours" beats "managed customer inquiries" every time.
Explain what you did with tools — don't just list them. What problems did you solve? What was the outcome?
Share your community handle — if you're active in relevant communities, make it easy for them to find your contributions.
On using AI for applications
Fine to use, but don't let it do all the work. If you can't explain your AI-generated answers during the interview, it shows. Use AI as a tool, not a crutch.
“AI should make you more efficient, not do the job for you. If you can’t explain the answer, that’s a red flag.”
How to actually show you're interested
Join the n8n community — start helping people, sharing workflows, asking thoughtful questions. This is your best shot at getting noticed.
Attend meetups — if there's an n8n meetup in your area, show up. Meeting the team in person shows real commitment.
Share something meaningful — create a workflow, write about automation, contribute to discussions. Show, don't just tell.
Why this approach works
What we found interesting is how n8n is thinking about hiring. They don't expect you to be a power user walking in the door, but Gualter is definitely looking for people who actually care about what n8n does.
Someone who's already jumping into forums to help other users isn't just looking for any job — they're genuinely interested in the problem n8n solves. That kind of intrinsic motivation is hard to fake in an interview, but it shows up naturally in how people engage with the community.
Ready to apply?
n8n is hiring Support Engineers and Community Engineers in Europe and the U.S. If you're into automation, love helping people, and want to work on a product you'd actually use — this might be for you.
What they offer:
Competitive pay, equity, and vacation
A €1K yearly learning budget
A team with a 94 eNPS (🔥)
Real ownership and growth opportunities
Think you’d be a good fit? Send us a note and if you’re a fit we’ll introduce you to Gualter.